Help Center

We are a boutique family ran business out of Nashville, TN. 


LIDS On Demand understands the importance of your brand and business! 

That's why we create unique, modern custom products featuring your company or brand.

Our products and processes are unique and exclusive to LIDS on Demand!

Every order is backed by our LIDS on Demand Guarantee.

If you're not happy, we're not happy, and we are doing something about it!

You are the reason we do this. Your stories mean the world to us.

To order a custom hat, simply select the hat style and color you want, then upload your design or logo. Our team will then create a digital mockup for your approval before proceeding with production.

Current Delivery Times:

Our standard production time is 3-4 weeks after proof approval. Typically, once we received your order, we get to work immediately. Once we design your order, we will send  a proof for approval prior to production. Then we send your through 4 quality control checks to ensure it is exactly what you ordered.

Standard USPS Shipping: 1-7 days depending on your location.

Standard (INTL): 14-21 days, depending on to which country you are shipping.

Tracking numbers can take up to 4 days to generate. If you still don’t get tracking at that time, send us an email: support@lidsondemand.com

Yep! If you aren’t 100% happy with your LIDS On Demand purchase, we’ll work with you to make it right. 

Once you place an order, we cannot issue a refund as each order is custom and unique. However, we will make sure you are 100% happy with it :)

Send us an email at support@lidsondemand.com for more information.

We do not have a minimum order quantity, but 87% customers order 12 or more custom hats :)